Shipping policy
Shipping Policy for Sensory Bliss AU
At Sensory Bliss AU, we are committed to ensuring that your shopping experience is as smooth and enjoyable as possible. Below is our shipping policy detailing everything you need to know about shipping with us.
1. Shipping Locations
We ship within Australia. Unfortunately, at this time, we do not offer international shipping.
2. Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, shipments may be delayed, and we will notify you via email.
3. Shipping Methods and Delivery Times
We offer various shipping options at checkout. Estimated delivery times are as follows:
- Standard Shipping: 3-7 business days
- Express Shipping: 1-3 business days
Please note that delivery times are estimates and can vary depending on location and other factors.
4. Shipping Charges
Shipping costs are calculated at checkout based on your location and the shipping method selected. Free shipping may be available for orders over a certain amount, which will be specified during checkout.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email with your tracking information. You can use this information to track your package.
6. Lost or Damaged Items
If your order is lost or damaged during transit, please contact us immediately at sensoryblissau@gmail.com. We will work with the shipping carrier to resolve any issues.
7. Address Accuracy
Please ensure that the shipping address you provide is accurate and complete, as Sensory Bliss AU cannot be held responsible for delays or issues due to incorrect addresses.
8. Customer Service
If you have any questions about your order or our shipping policy, please don't hesitate to get in touch with our customer service team at sensoryblissau@gmail.com.
Thank you for choosing Sensory Bliss AU! We appreciate your business and look forward to serving you.